Terms & Conditions

Updated 2026-04-30 

1. General 

Interrail.se and interrail.no is owned and managed by Train Planet AB. 

Train Planet AB provides a platform for booking and information about Interrail passes. 

We strive for all information on the website to be correct and up to date, but cannot guarantee that it is always complete or free from errors. The content may be changed without prior notice. 

By “we”, “our”, “ours” or “us” is meant Train Planet AB. 

Trainplanet acts as a reseller of Interrail passes. We are responsible for booking and payment via our platform, while the travel itself takes place via the transport operators that are part of the Interrail cooperation. The journey is therefore also subject to the terms of these operators as well as Eurail B.V.’s terms. The website may contain links to external websites. Trainplanet is not responsible for content or services on these websites. We reserve the right to update these terms. The terms that apply are those that were valid at the time of purchase, unless more favorable terms are offered afterwards. 

2. Products and Services 

Interrail 

Interrail passes are flexible travel tickets that enable travel within Europe with affiliated operators. The product is therefore not tied to a specific departure or date. 

Seat reservations are not included in the Interrail product and may need to be purchased separately if required. 

The conditions for the use of the Interrail pass are stipulated by Eurail B.V. To ensure that your Interrail pass is valid during inspection, you must follow these conditions. You can find detailed information about the conditions here: Interrail Pass Conditions of Use. 

Gift cards 

Gift cards are valid for 12 months and can be used on one or several occasions. The following applies when purchasing gift cards: 

• Can be refunded within 14 days if it has not been used. 
• Can be used on: trainplanet.com, Interrail.se, Interrail.no, tågbokningen.se 
• Cannot be used to purchase a new gift card. 
• Lost gift card codes cannot be replaced. 

3. Payment 

Available payment options are always shown in connection with booking and before the purchase is completed. 

For private customers, payment is offered via our payment partner Kustom, where you can choose between card payment (Visa, Mastercard), invoice or Swish via Klarna. When paying via Klarna, Klarna’s own terms apply, including possible credit assessment. 

We also offer direct payment with Swish. For business customers, payment can be made via company invoice according to special agreement. Invoice is sent separately and shall be paid according to specified payment terms. 

Any fees or specific conditions linked to the selected payment method are shown before the purchase is carried out. 

4. Service Costs 

All booking costs and VAT are included in the price unless otherwise stated. 

When booking via customer service, a service fee is added. This is always shown before the purchase is completed. 

Any additional costs are always communicated before purchase and must be approved by the customer. 

5. Delivery 

Delivery time and method vary depending on product, channel and choice at booking. 

Digital products are sent directly via email to the specified email address, either immediately after the booking is completed. When the product has been sent, it is considered delivered. If the product has not been delivered within 15 minutes from completed purchase, the customer is encouraged to contact us. 

Physical products are delivered according to the choices made at booking and are considered delivered when they have been received or are available for collection. The products are valuables and must be collected personally with valid identification. Delivery time may vary depending on product, delivery method and current load. Shipping fee is added according to the current price list. 

In case of delivery problems, we investigate the matter together with the carrier and offer, if necessary, cancellation or refund according to applicable terms. 

Physical products are valuables; you as a customer are responsible for storing and handling them appropriately. No compensation is given for lost, stolen, altered or otherwise forfeited products. 

6. Cancellation and Refunds 

When the booking process is complete and a purchase has been made, the customer is covered by this refund policy. 

After the purchase has been made and any changes must be carried out, a fee is charged depending on the nature of the case. 

Right of withdrawal 

The right of withdrawal does not apply to transport services with a specific date or time, this includes time-limited use such as Interrail passes. 

When purchasing gift cards, the right of withdrawal applies for 14 days from the day the purchase was made, provided it has not been used. To invoke the right of withdrawal, the customer must notify us within the withdrawal period. In the event that the products have decreased in value, the amount that can be refunded is adjusted accordingly. 

Refund 

Refund of Interrail passes can be made as long as the product is not activated, that your journey has not been started and that the refund takes place within the validity period of the Interrail pass. Booking costs and any service fees are not refunded. The current refund value is shown in connection with cancellation. 

During campaigns, different refund rules may apply. Any deviating conditions for refund or exchange of campaign passes are shown in connection with the campaign offer. 

Illness or death 

If a person in the travel party or a close relative becomes ill and presents a medical certificate, refund may be granted for the entire booking, excluding booking costs and any service fees. 

Close relative is defined as parents, grandparents, children, siblings, spouse/cohabiting partner, partner. 

In case of death, a death certificate or certificate from a priest or funeral agency must be presented. Death of a close relative also entitles to refund. 

Cancellation protection 

Cancellation protection is an optional add-on that applies to the entire booking. 

When using cancellation protection, presentation of a valid medical certificate is required. The full amount is refunded excluding the cost of the cancellation protection and any service fees. 

A valid medical certificate is considered as follows: 

• Completed by a doctor and certified with the doctor’s name, telephone number and stamp (alternatively a copy of the doctor’s license must be presented). 
• The certificate must contain date and diagnosis confirming that you, due to acute illness, were unable to travel on the day the ticket was valid. 

7. Complaints 

Complaints regarding delays, canceled departures or other disruptions shall primarily be directed to the operator that carried out the transport. 

Train Planet AB can only handle matters related to the purchase of the Interrail pass itself. 

We do not compensate additional costs such as hotel, taxi or similar. Such claims shall be directed to the respective operator. 

8. Fraud policy 

In case of suspected fraud, we reserve the right to cancel bookings.

Confirmed fraud is reported to the police without exception. 

9. Privacy policy 

We process personal data in accordance with the General Data Protection Regulation (GDPR) and all other applicable legislation. When the customer provides us with their data, regardless of reason, the data is processed in accordance with applicable legislation. 

The data is used to fulfill our obligations towards you; to carry out credit assessment where applicable; to inform you in connection with orders; and for marketing purposes. All data that we store is kept securely and is never shared with external parties or third parties, except to the extent necessary as stated above. Anyone who believes that the company violates GDPR or other privacy legislation may contact the Swedish Authority for Privacy Protection. 

10. Social media policy 

We encourage an active and transparent dialogue with our customers on social media. Our ambition is therefore always to respond to all comments, posts and messages as helpfully as possible and as quickly as possible. For the dialogue to be constructive, we assume mutual honesty and a good tone. A good tone means that the discussion is free from profanity, sexism, racism or other derogatory expressions. Honesty means that false statements or incorrect facts shall not be published as this may mislead others who take part in the dialogue. Posts, comments, messages and similar that do not follow this policy may be deleted or otherwise restricted without prior notice. 

11. Statutory information 

We use cookies to improve the user experience. By using our services, you accept this. If the user does not accept this, it is possible to disable the storage of cookies in the browser or choose not to use our services. 

As a general rule, we follow the decisions made by ARN even though we do not commit to doing so. In the event of a dispute, we make an overall assessment on a case-by-case basis, which as far as possible is in favor of the customer. In the event of a dispute, the customer has the right to request alternative dispute resolution through the European Union’s ODR platform at the address ec.europa.eu. Both parties must agree in advance to resolve the dispute through this platform for it to be handled there. 

12. Use of third-party suppliers  

We use trusted providers for operations, payment, communication and customer support. 

These process personal data according to our instructions and applicable legislation. 

We have entered into data processing agreements with all such parties to ensure that processing is carried out in accordance with applicable data protection legislation (GDPR). 

When using providers outside the EU/EEA, we ensure that appropriate safeguards are taken, for example through the use of the European Commission’s standard contractual clauses (SCC). 

You as a user always have the right to contact us if you have questions about how your data is processed or if you want to know more about which providers we cooperate with.